King Shaka International Airport

King Shaka International Airport

King Shaka International Airport (KSIA), La Mercy, Durban is designed for YOU, the traveler and it offers an enticing range of restaurants, bars, shops and of course many services!

The South African government decided to build a new international airport in the eastern port city of Durban before the country hosts the 2010 football World Cup.
The government planned to spend at least $860m (R6bn) on investments in Durban in preparation for the football World Cup. The project includes a new 85,000-seat stadium (King Senzangakhona Stadium - R2bn), a new airport (King Shaka) and trade port (Dube), a new tram system in downtown Durban, and upgrades to harbors, roads, railways and beaches. Your Ad Here

Why the New King Shaka Airport?

Jeff Radebe, the South African Transport Minister announced that the airport at La Mercy, 30km north of the coastal resort city, will be operational, and the old Durban International Airport (DIA) decommissioned by the first quarter of 2010. Durban's existing international airport south of the city is the smallest of South Africa's three international airports and the runway is too short to allow a fully laden Boeing 747 to take off. The key date in the process is that all construction shall be completed by December 2009. The King Shaka Airport will then be commissioned by the first quarter of 2010, well in time for the World Cup.

"King Shaka International Airport will be an integrated passenger and freight airport." The new airport will be called King Shaka International Airport (KSIA) after the famous Zulu warrior king. Durban, which is South Africa's third largest city, is in the heart of the Zulu lands. Studies have shown the existing Durban Durban International Airport international airport terminal is too small to handle the growing tourist and commercial trade through Durban, South Africa's busiest port. Passenger growth at DIA has doubled since 2005 from two million to four million passengers a year.

As seen from the Picture above Durban Interntational Airport was clearly not going to handle the growth and further more could not expand any further due to all the development in the athlone park area.


King shaka international operatiing

On the 1st May 2010, President Zuma officially opened the King Shaka New Airport and all flights to and from Durban International started to operate out of King Shaka International Airport north of Durban. All flights into Durban up to and including Friday 30 April 2010 operated from Durban Inernational airport. From 01 May 2010, all flights officially operate out of the new King Shaka New Airport. You will have to factor in extra time to get to and from King Shaka International Airport and had to bear in mind that if they where traveling in one direction before 30 April and back after 01 May, that they may need a shuttle between the two airports.

ACSA provided a shuttle transfer between King Shaka International Airport (KSIA) and Durban International Airport (DIA) which covered the cost for passengers that left there cars at DIA.

History of the King Shaka International Airport

ACSA logo

The King Shaka New international airport at La Mercy has taken forty years from the original land purchase of 2 100 hectares to become an operational entity. Earthworks for the 200-hectare terminal platform and 3,7 kilometer runway, together with their associated storm water systems, were completed in the early 1970s. This gave a flying start to the current construction phase when it began on August 31, 2007. Moving an existing, operational airport to a completely new location, about 50 kilometers away, entails far more than the massive logistical exercise of the physical move. It also involves people, their training and readiness. The complexity of this operation has been managed under the Operational Readiness & Airport Transfer (ORAT) project. Getting everyone – ACSA and stakeholder personnel – to La Mercy for the familiarization training is a vital link in the ORAT project. The new airport provides considerable expansion over the existing Durban International Airport, with huge growth potential. The length of the runway will allow the Airbus A380 and Boeing 747s to use the airport, encouraging more international flights for Durban, supporting tourism growth and giving KwaZulu-Natal direct access to the world. Planning for the airport has made provision for passenger capacity to grow from 7,5 million in 2010 to 45 million by 2060. Provision is made for a second runway, parallel to the existing one and with the air traffic control tower between the two. Environmental considerations have become increasingly important in modern day infrastructural developments and they are reflected in the design of the storm water management system, power utilization and waste management systems.

The Mount Moreland Reed Bed (Airport Bird Dectection systems)

The Mount Moreland Reed Bed

The new international airport at La Mercy can boast a ‘world first’. Lying about one kilometer southwest of the end of the runway is the Mount Moreland reed bed, host to a spectacular natural event. The European Barn Swallow, which breeds in Europe, and travels to Southern Africa, stays from October until April. Every year, an estimated three million swallows (about eight percent of the total European population) roosts in this reed bed.

This huge number of birds, landing to roost at dusk and leaving to forage at dawn, presents a potential air-strike hazard. To remove the reed bed would be environmentally unacceptable, and so a permanent bird radar system has been installed, with 24/7 surveillance providing real-time information on bird movements. The system is directly linked to the control tower (a world first) and provides warning of potentially hazardous situations. Various procedures are then put in place to avoid any air-strike possibility. This is the first time ever that a system of this nature has been installed at a commercial airport.

Durban International vs King Shaka Airport

STATISTIC Durban International King Shaka Airport

Runway length DIA 2.4km KSIA 3.7km

Aircraft parking bays DIA 23 KSIA 34

Air bridges DIA 0 16

Annual passenger capacity DIA 4 400 000 KSIA 7 500 000

Check-in counters DIA 52 KSIA 72

Common-use self-service kiosks (CUSS) DIA 4 KSIA 18

Passenger terminal building floor area DIA 30 000m2 KSIA 102 000m2

Retail space DIA 2 900m2 KSIA 6 500m2

Retail outlets DIA 23 KSIA 52

Public parking bays DIA 2 490 KSIA 6 500

Airport Precinct Divisions

The airport is divided into three major areas. These are 'Landside', 'Passenger Terminal Building' and 'Airside'. Brief overviews of these areas are as follows:


This is the area outside the passenger terminal building, used by people and vehicles. It includes the roads network, with access to all areas of the airport precinct, car rental facilities, public parkades, shaded parking areas, administrative buildings and various other services and facilities.

The area is freely accessible to all users of the airport. Pedestrian and vehicle movements are guided and managed by ACSA with the support of eThekweni Metro Police.


King shaka International Terminal

An airport is a dynamic system that handles the flow of pedestrians, vehicles, aircraft, baggage, cargo and mail. The 102 000 square meter passenger terminal building at the new international airport at La Mercy has been designed to minimize inconvenience and confusion as passengers proceed through the network of sub-systems (i.e. processing facilities for departing and arriving passengers, outbound and inbound government inspection services, centralized holding areas and concession areas). Way finding signage has been placed in strategic positions to assist passengers and visitors navigate their way around the airport with minimum difficulty and inconvenience.The building incorporates the very latest design concepts to make the working environment as effective as possible and to make a passenger’s movement through the necessary processes from arrival (either from land or air) to departure (air or land) as smooth and pleasant as possible. The passenger terminal building has areas that are freely accessible tothe general public, as well as restricted and ‘sterile’ areas where access can only be gained by means of presenting a boarding pass for a departing passenger or a color-coded security permit for an employee.


To maintain the integrity of the nation’s civil aviation security program, the airport has been designed such that segregation exists between the freely accessible areas and those deemed controlled and or restricted. The Airside can be accessed via the passenger security search points or, in the case of employees, through access-controlled doors, where the color coded security permit needs to be swiped. The principles of the nation’s aviation security program are integrated into the structural and operational parameters guiding the development of the Airside passenger systems and infrastructure. Key security concerns that have been considered, in accordance with the airport’s documented security program, are the following:

Preventing the introduction of weapons and devices into the airport or aircraft by: - Detection
- Ensuring the segregation of passengers who have been screened from those who havnt - Controlling access to and movement within the Airside and security restricted areas
These security concerns are effectively dealt with at our airport through the installation of passenger, goods and baggage security screening search points (i.e. high-tech x-ray machines).

The clear distinction between Landside and Airside areas is easily identifiable by the more stringent security requirements, such as the presentation of a boarding pass for a passenger, the color-coded security permit for an employee and being required to go through a passenger screening search point.

The Airside comprises the passenger holding lounges, airline lounges, the ACSA VIP lounge, retail concessionaires and airline boarding gates. On presentation of a valid boarding pass at the boarding gate, passengers proceed to the aircraft either by means of a passenger loading bridge or a bus, which they will find parked at a bussing gate on the apron.
Staff in possession of a valid, color-coded security permit, are allowed to access airside areas specified on their security permits.

Do's & Dont's


• No-one has the right, temporarily or permanently, to obstruct all or any portion of the landside precinct
• the rules regulating public roads also apply to the roads within the airport precinct. Metro Police will enforce the law
• Delivery vehicles are required to operate within the conditions of the service level agreement between ACSA and the stakeholder

Durban cops


• Passageways are not to be obstructed• No objects, such as bags, paper, boxes, rubbish or other goods are to be left in passageways• Passageways should be used in such a way that other users are not inconvenienced• Exclusive use of passageways, entrances, exits loading docks and ramps is not allowedat any time• Retail occupants should not operate outside their operational space


• Smoking is only allowed in designated smoking areas

• King Shaka Airport staff are required to wear a reflective jacket and hearing protection when entering airside

• King Shaka Airport staff are required to visibly display their security permit, at all times, while inthe airport precinct

• King Shaka Airport staff will be subjected to a security check when both accessing and leaving airside

• King Shaka Airport staff are obligated to abide by the policies and procedures in place regulating the airside, which are implemented by Airports Company South Africa Safety Department


King shaka international Airport 2


The King Shaka Airport retail offerings in this area are mostly food and beverage, namely:• Spur
• News Café
• Mugg & Bean
• Cape Town Fish Market
FOOD COURTThere is a food court on the ground floor of the passenger terminal building, where varied food and beverage offerings are available, namely:
• Milky Lane
• RJ’s Express
• Kauai Health Bar
• Kentucky Fried Chicken
• Sandwich? (Sandwich bar)


Situated on the ground floor of the passenger terminal building are:
• Bidvest Bank (Rennies foreign exchange)
• Standard Bank
• A Nedbank ATM
• A Standard Bank ATM
• Landside Retail

At the new international airport at La Mercy, the following Landside retail concessions are to be found on the ground floor in the Arrivals Hall, namely:

• Express Shades (sunglasses)
• The Image Studio (hair and beauty salon)
• MTN Rent-a-Mobile
• Vodacom • Sweet Treat
• Nike
• Jeep
• Quicksilver (clothing)
• Moda Leather and Luggage
• South African Post Office
• Natal Wholesale Jewellers
• The Stables Wine Estate
• Exclusive Books
• Link Pharmacy
• Electronics & Music
• Gift Store


King Shaka Airport activity generates traffic on airport roads to and from the regional road system. Most passengers, visitors, cargo operators and employees use road vehicles to gain access to the airport and it is anticipated that this will always be a predominant modal choice, although alternatives will become more attractive to some users as road congestion andenvironmental awareness increase. The landside road system at the new international airport at La Mercy will serve different categories of traffic, made up of passenger vehicles,airport taxis, limousine services, charter/tour buses, delivery trucks, airline crew buses, etc.

The landside road system feeds into the airport and Dube Trade Port’s road circulation network, with the principal access off the main collector road that links the N2 and R102. The southbound carriageway to the N2 will be tolled by the South African National Roads Agency (SANRAL). The toll road off the King Shaka interntational Airport cost R4 to come to Durban and R7 to goto Ballito.


The pick-up areas are situated at grade, alongside the piazza, with separate provision for private vehicles and public transport. The drop-off area is situated on the elevated roadway, outside the Departures Hall at the passenger terminal building. The Metro Police will monitor utilization of the drop-off area to ensure that it is not used as a parking area.


Public transport facilities have been provided within the precinct and cater for both bus and accredited public transport service providers (i.e. metered taxis, tour buses/shuttles, coaches and staff shuttles) to segregate buses and taxi traffic from private vehicle traffic to increase capacity


Pedestrian movement within the development area is catered for through the provision of sidewalks where significant numbers of pedestrians are anticipated.A conscious effort has been made to minimize conflict between pedestrians and vehicles through the development of a ‘pedestrian sensitive’ traffic routing plan. Where conflicts are large and unavoidable, grade separation of vehicle and pedestrian movements has been provided.


The staff parking area, with 820 shaded bays, is located to the east of the main boulevard road, entering the airport precinct. Once vehicles are parked, staff can either walk to their offices or be transported by a staff shuttle.The shuttle stops are at the staff parking area, the public transport staging area, in the open parking area, at the public transport drop-off area and on the elevated road outside the passenger terminal building. Companies operating at the airport that require staff vehicle access cards should contact the Landside office, situated on the ground floor of the multi-storey parkade (MSP), or call 032-436-6626.


Open parking (shaded) 3 000
Multi-storey parkade 1 540
Metered taxi bays 25
Coach/bus bays 10
Staff parking (shaded) 820
Bus staging 20
Car rental 750
Elevated road 50


To alleviate congestion on airport roads, consolidated car rental areas are located on the southern side of the passenger terminal building. The ten car rental operators providing this service at the new international airport at La Mercy are Avis, First Car Rental, Tempest Car Hire, Budget, Woodford, Hertz, Europcar, Dollar Thrifty, Capital Car Hire, Thrifty Car Hire and Easy Hire.
The car rental facility is situated under the elevated roadway and can be accessed from the southern exit of the passenger terminal building.

Car rental operating hours:
Open: 60 minutes before the first flight
Close: 30 minutes after the last departing/arriving flight
Retail consultant
An ACSA Retail Consultant is on duty during normal office hours to ensure
efficiency in the car rental operations and that service levels are achieved.
Operating Hours
08h00 – 16h30, Monday to Friday
Telephone number: 032-436-6666

The ACSA Client Manager is responsible for operational processes, and service delivery management on the landside, and coordinating these activities with relevant stakeholders and service providers. These include the staff shuttle service provider, the car park security/attendants service provider and Metro Police.

Important Telephone Numbers

Landside Client Manager 032 436 6608
Car Rental Client Manager 032 436 6034
South African Police Service 032 436 6868
Metered Taxis 032 436 6035
Landside Operating Hours
05h00 – 22h00, seven-days-a-week

Airlines That Operate At King Shaka International Airport

Airline king shaka

The following airlines, currently operating out of the existing Durban International Airport, have been allocated ticket sale counters at King Shaka opposite their check-in counters, namely:

• Air Mauritius
• British Airways Comair
• Kulula.Com Ltd
• Mango
• 1Time
• Interlink
• SA Airlink
• South African Airways
• Emirates

AIRLINE LOUNGES, SECOND FLOOR:There are three airline lounges situated on the second floor of the passenger terminal building. These consist of the SAA Business Class Lounge, the BIDAir Hospitality Lounge and the British Airways Comair Lounge. There is also an ACSA VIP Lounge. Passengers are able to access the airline lounges, after they have been security screened at the security central search points, by means of two escalators just before the entrance leading to the boarding gates.
TERMINAL OPERATIONS CENTRE, SECOND FLOOR:The Airports Company South Africa Terminal Operations Centre (TOC) is situated on the second floor, with access restricted to staff. The TOC has the following objectives:

• To manage and control various Airports Company South Africa operations at the airport• All operational departments are located in one facility to ensure the smooth running of the end-to-end operations.

TROLLEY-FRIENDLY ESCALATORS:The two main sets of trolley-friendly escalators leading up from the ground floor to the Departures Hall, situated on the first floor of the passenger terminal building, are equipped to transport passengers, either with or without trolleys, in both directions.This is a novel feature at our airport. Our trolley operators are trained to assist passengers, who may not be familiar with escalators that allow trolleys on them.

How to use an escalator-friendly trolley
• Push trolley onto the escalator
• Let go of the trolley handle (brake is activated)
• Take one step back
• Relax as the escalator carries you and your trolley up or down, with your luggage intact

When you reach the top or the bottom
• Step forward and push down the trolley handle (brake deactivated)
• Push the trolley forward as the steps level out
• Push the trolley off the escalator and move away from the escalator

Useful Telephone Numbers
ACSA Help Desk 032-436-6758
ACSA information (airport) 032-436-6585
Flight information 086-727-7888
Terminal Client Manager 032-436-6544

Retail outlets/concessions

There is a wide selection of retail concessions at the new international airport at La Mercyfrom which to choose. The accessibility and accommodation of these facilitieshas been arranged so that maximum exposure to the passenger and visitor is accomplished, without interfering with the flow of passenger traffic in the passenger terminal building.Concessions can be categorized into six groups, namely: Duty Free, Food & Beverage, Specialty Retail, Foreign Exchange and Banks, Books and Services.

LANDSIDE PIAZZAA unique feature at the new King Shaka international airport at La Mercy is the Landside Piazza, which is situated outside the passenger terminal building Arrivals Hall. This area is characterized by large open spaces that have panoramic views of the verdant, landscaped boulevard, with a statue of King Shaka. The rolling hills of KwaZulu-Natal can be seen a few kilometers away. The atmosphere of this area lends itself to a relaxed visit.

DOMESTIC DEPARTURESThe retail offering at domestic departures is a combination of gift shops,and food and beverage outlets. The retail offering and the trade mix in thispart of the passenger terminal building is geared towards passengers whowould like to shop for gifts before they depart, to buy newspapers, booksand magazines, to have a quick bite to eat, or who wish to have a drink.The retail outlets available at domestic departures, on the first floor of thepassenger terminal building, are:
• Exclusive Books • Cosmic Candy • Sneakers (sports wear) • Yes We Can(proudly South African gifts) • EM Native Collection (curio store) • Tie Stop• Fego Caffé • Rhapsody’s Pub & Grill (with a smoking lounge) • Wimpy

At international departures, there is a well-illuminated, heated and ventilatedretail facility, providing a wide spectrum of product sales. The retail offeringsin this area are:
• Big Five Duty Free • Cosmic CandyFood and beverages are represented by:
• Rhapsody’s Pub & Grill (with a smoking lounge) • Fego Caffé


• Big Five Duty Free
Outlet Operating Hours
Open - 60 minutes before the first flight
Close - 30 minutes after the last departing/arriving flight


In its customer-centric approach, ACSA has ensured that a Retail Consultantis always available during normal office hours to ensure efficiency in retailoperations and the maintenance of high service levels.
Operating Hours
08h00 - 16h30, Monday to Friday
Telephone number: 032-436-6666
Your Ad Here USEFUL TELEPHONE NUMBERSACSA Information 032-436-6584
ACSA Switchboard 032-436-6000
ACSA Fire & Rescue 032-436-6569
South African Police Service 032-436-6868
ACSA Security 032-436-6630
ACSA Parking 032-436-6626
Airport Clinic 032-436-6509


The King Shaka airport is located at La Mercy, approximately 35 kilometres (22 mi) north of Durban. The King Shaka airport precinct is bordered by the M43 to the north, the Mdloti River to the south, the R102 to the west, and the N2 freeway to the east. Neighboring communities are Tongaat to the north-west, Verulam to the south-west, and Umdloti to the south-east; notable communities further a field are Umhlanga to the south and Ballito to the north.

GPS coordinates for the terminal building are:
29.36'52"S 31.06'59"E / 29.61444S 31.11639E
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